Cancellation Policy

As your coach, I consider part of my role to be to help you keep moving forward. To that end, I prefer we keep making progress even if you can’t attend a session. In the case of a planned vacation, I want to encourage a healthy work-life balance and therefore we will accommodate accordingly. If you anticipate any vacations or need time off in the coming month, please let me know before the start of your billing cycle or at least 7 days in advance.

One-on-one sessions may always be rescheduled without consequence, however, I have a 1-week cancellation policy. This means if the session cannot be rescheduled within the next 7 days your fee will be forfeit.

Group sessions are recorded and any missed material may be reviewed before our next session. There is no refund or credit granted for missing a meeting. If I learn that a majority of other group members cannot make a scheduled meeting, I may push the schedule back by a week. If I’m not notified in advance and only one member is in attendance, the session will be treated as if a one-on-one session, it will not be recorded and no refund or credits granted.

If you must cancel last minute, please let me know as soon as possible. My commitment to you as your coach is to help you keep moving forward, so we can do that by rescheduling or checking in over email.

Coaching Agreement

Every coaching client is required to sign a coaching agreement. This document describes the work we'll be doing together and how it will be achieved. I have a standard format that I use for this agreement, but all terms are negotiable, so don't hesitate to propose changes that will more clearly describe how we will be working together. 

My coaching agreement includes the following components:

  • Who is involved in the agreement: In other words, you, the client, and me, the coach.

  • When coaching starts and how long it continues: Typically the agreement starts on our first session and lasts for a minimum of three months.

  • What is included: session type and frequency: Sessions are typically one hour once a week via Zoom. Shorter or longer sessions, more or less frequently are also available upon request. Sessions can be in a group or one-on-one format. You will have access to The Launch Pad, a member-only area of my website, for the duration of our coaching relationship. You will also have access to my vetted list of professionals, and access to wholesale rates on services such as Quickbooks.

  • What is coaching and what is it not: The power in a coaching relationship comes from the client, so clear communication of desires and desired outcomes is vital. Also, coaching is not therapy or counseling, but it can touch on difficult or painful areas. If we hit on subject matter that is better addressed by a therapist, I will let you know what area that is. I am happy to provide you referrals to therapists who specialize in that area, and we can continue working together on the business end of things.

  • How much coaching costs, when payment occurs: When you schedule a coaching session, you’ll save a credit card on file. For group coaching sessions, your card will be charged for the whole month on the first week of the month within 48 hours of the first session being completed. For one-on-one coaching sessions, your card will be charged within 48 hours of each session being completed. If anything goes wrong with the card on file, you’ll be notified via email. My current rate information for either can be found on the Group Coaching page and the One-on-one Coaching page.

  • Scheduling, rescheduling, and canceling sessions: basically the same as the cancellation policy that is earlier on this page

  • What happens after the initial three-month commitment and the procedure for concluding the coaching relationship: Typically the agreement moves into a month-to-month phase, and I ask for at least 7 days notice so that we can ensure we have a final session before our relationship concludes.

  • Confidentiality and promotion concerns: Everything discussed in sessions will be kept strictly confidential. I may disclose that you're my client in order to make strategic connections that will support your goals, but the information we discuss will always be kept private. Group members are also held to this same standard for each other. During coaching, you’ll have access to my proprietary information and I ask that you use that for yourself only.

  • Fine Print: all the stuff the lawyers like to make something a sturdy agreement.

  • Sign and Date: we both sign and date the agreement indicating that we both agree to the terms outlined therein. I will provide you with a copy of the signed document.

A full copy of my standard coaching agreement is available online, however, please hold off on signing and returning it until I send you a secure and digitally signable version. Thanks!

Group Coaching Deposit

To commit to group coaching, you’ll pay a $180 non-refundable deposit. Alternatively, you can start weekly one-on-one coaching and let me know that you prefer to transfer to a group once one becomes available. This deposit will be applied to your first month of group coaching. The deposit expires after 6 months. The deposit can be converted to a single one-on-one coaching session anytime before the expiration date.

Legal Disclaimer

Maggie Karshner, self-employment coach, provides the www.maggiekarshner.com website as a service to the public and website owners.

Maggie Karshner, self-employment coach, is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. While the information contained within the site is periodically updated, no guarantee is given that the information provided in this website is correct, complete, and up-to-date.

Although the Maggie Karshner, self-employment coach, website may include links providing direct access to other Internet resources, including websites, Maggie Karshner, self-employment coach, is not responsible for the accuracy or content of information contained in these sites.

Links from Maggie Karshner, self-employment coach, to third-party sites do not constitute an endorsement by Maggie Karshner, self-employment coach, of the parties or their products and services. The appearance on the Web site of advertisements and product or service information does not constitute an endorsement by Maggie Karshner, self-employment coach, and Maggie Karshner, self-employment coach, has not investigated the claims made by any advertiser. Product information is based solely on material received from suppliers.

Maggie Karshner is not a lawyer nor an accountant and does not provide legal or accounting advice. Please consult a lawyer or accountant for your legal, financial, and tax needs.